Privacy Policy

Privacy Policy

*Last updated: November 2025*

1. Introduction

Welcome to Giver – Digital Church Contributions Made Easy (Hereinafter referred to as “Giver”, “we”, “our”, or “us”).

We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect the information of individuals (Hereinafter referred to as “you”, “your” or “user”) who use our mobile application and related services.

By using Giver, you agree to this Privacy Policy. If you do not agree, please discontinue using the app.

2. About Giver

Giver is a digital platform that enables church members in Zambia to make contribututions through mobile money.

The platform supports Airtel Money, MTN Mobile Money (MoMo), and Zamtel Kwacha, allowing users to send tithes, offerings, pledges, and other donations conveniently.

Giver operates as a technology service provider, not a bank, mobile money operator, or financial institution. All payments are processed through integrated third-party payment providers.

3. Details We Collect

We collect the following details through the data the user provides to us. The details include:

a. Personal Details

• Full name

• Phone number (for authentication and account setup)

• Church membership or department affiliation

• Contribution details (e.g., tithe, offering, pledges)

• Profile data (email, optional address, and other personal settings)

b. Transaction Details

• Mobile money number and provider (Airtel, MTN, or Zamtel)

• Transaction IDs, timestamps, and status confirmations

• Contribution type and amount

• Digital receipts and audit logs

c. Device & App Usage Details

• Device identifiers (e.g., phone model, OS version)

• App usage statistics and interaction logs

• IP address and general location (for fraud prevention and analytics)

d. Church-Related Details

• Church name, church physical address, invitation code, and department roles

• Announcements, campaigns, and event participation data

4. How We Use Your Details

We use the details collected to:

• Facilitate secure digital contributions and transaction processing

• Verify your identity and authenticate access to your account

• Generate digital receipts and maintain contribution history

• Provide real-time announcements and church updates

• Support goal tracking and contribution analytics

• Enable church administrators to manage their congregations

• Ensure compliance, detect fraud, and improve security

• Respond to support inquiries and app-related issues

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal details.

However, we may share limited details in the following cases:

• With your church: To link your contributions to church records, departments, and campaigns.

• With mobile money providers (Airtel, MTN, Zamtel): To process your payment securely.

• With authorized service providers: For hosting, analytics, or fraud prevention under strict confidentiality agreements.

• For legal purposes: When required by law or government authorities.

6. Data Storage & Security

Your data is stored securely using bank-level encryption and modern security practices.

We implement:

• Encrypted data transmission (HTTPS, TLS)

• Encrypted data at rest

• PIN-protected access

• Secure mobile money integrations

• Regular security audits and monitoring

All transactions are logged and auditable for transparency.

7. Your Rights

You have the right to:

• Access your personal information

• Update or correct inaccurate information

• Delete your account (subject to contribution record retention)

• Opt out of certain notifications or communications

To exercise these rights, please contact us through the in-app support channel.

8. Data Retention

We retain your data for as long as your account remains active or as required by your church or Zambian financial regulations.

Transaction records may be retained for legal and audit purposes even after account deletion.

9. Children’s Privacy

Giver is intended for adult church members.

We do not knowingly collect data from individuals under the age of 18yrs without parental or guardian consent.

10. Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be communicated through the app or website with reference made to “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, contact our support team:

Email: [support@usezuhile.com](mailto:support@usezuhile.com)

In-App: “Help & Support” section within Giver

Built with love for the Zambian Church Communities

Giver helps churches and members embrace digital giving with transparency, security, and community spirit.